Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please review our return and refund policy below:
1. Return Period
- You may request a return or exchange within 30 days of receiving your order.
- To be eligible, the product must be unused, in the same condition as received, and in its original packaging.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Products damaged due to misuse or unauthorized modification.
- Items without original packaging or missing accessories.
- Final sale or clearance items.
3. Return Process
- Contact our customer service team at [Insert email/phone] to request a return authorization.
- Once approved, ship the product back to the address provided.
- Please include the order number and proof of purchase in the package.
4. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping method to ensure safe delivery.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection.
- If approved, the refund will be processed to your original payment method within 5–10 business days.
6. Exchanges
- If you would like to exchange an item (e.g., for a different model), please contact customer service.
- Exchanges will be processed once the returned product is received.
7. Damaged or Defective Products
- If you receive a defective or damaged product, please contact us immediately with photos or videos as evidence.
- We will arrange a replacement or refund at no additional cost.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
- Email: supports@aiglassesstore.shop